Computer Repair Technicians Are Stealing Your Data

Laptop technicians routinely violate the privacy of the people whose computers they repair:

Researchers at University of Guelph in Ontario, Canada, recovered logs from laptops after receiving overnight repairs from 12 commercial shops. The logs showed that technicians from six of the locations had accessed personal data and that two of those shops also copied data onto a personal device. Devices belonging to females were more likely to be snooped on, and that snooping tended to seek more sensitive data, including both sexually revealing and non-sexual pictures, documents, and financial information.

[…]

In three cases, Windows Quick Access or Recently Accessed Files had been deleted in what the researchers suspect was an attempt by the snooping technician to cover their tracks. As noted earlier, two of the visits resulted in the logs the researchers relied on being unrecoverable. In one, the researcher explained they had installed antivirus software and performed a disk cleanup to “remove multiple viruses on the device.” The researchers received no explanation in the other case.

[…]

The laptops were freshly imaged Windows 10 laptops. All were free of malware and other defects and in perfect working condition with one exception: the audio driver was disabled. The researchers chose that glitch because it required only a simple and inexpensive repair, was easy to create, and didn’t require access to users’ personal files.

Half of the laptops were configured to appear as if they belonged to a male and the other half to a female. All of the laptops were set up with email and gaming accounts and populated with browser history across several weeks. The researchers added documents, both sexually revealing and non-sexual pictures, and a cryptocurrency wallet with credentials.

A few notes. One: this is a very small study—only twelve laptop repairs. Two, some of the results were inconclusive, which indicated—but did not prove—log tampering by the technicians. Three, this study was done in Canada. There would probably be more snooping by American repair technicians.

The moral isn’t a good one: if you bring your laptop in to be repaired, you should expect the technician to snoop through your hard drive, taking what they want.

Research paper.

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McAfee Personal Data Cleanup: Your Partner in Living a More Private Online Life

Do yourself a favor: Open a new browser tab and head to your search engine of choice. Type in your full name and home address. Then, see what pops up. 

Are the results sparking an ember of unease in the back of your brain? Whether you’re a private person online or you’re comfortable sharing your daily life updates on social media, there are likely to be several personal details about you on sites that shouldn’t have that information. Some of these sites may be data brokerage websites.  

Data brokerage sites are legal and are mostly used by annoying advertisers, though cybercriminals may also use them maliciously. The average person has their information for sale on 31 data brokerage sites, and 95% of people have their personal information on sale without their permission. 

So how do you scrub the internet of your personal details to keep your identity secure? McAfee Personal Data Cleanup is a service that prevents your personal information from being collected and sold online. Here’s why you should consider taking a few easy steps now to give you peace of mind about the security of your personally identifiable information (PII). 

Make Your Attack Surface as Small as Possible 

Attack surface is a term usually applied to corporate security, but it’s a great visualization for everyday people going about their personal online errands and entertainment. An attack surface is the number of possible entry points a cybercriminal could weasel their way through to get at your valuable and private information. Entry points include your social media profiles, your online shopping accounts, and data brokerage sites. The fewer entry points you have, the harder it is for cybercriminals to find and exploit them. 

While Social Security Numbers (SSNs) are generally revered as the piece of PII to guard most closely, a cybercriminal can still damage your identity with just your name and an address, email address, or phone number. For example, they can request new passwords or multifactor authentication one-time passcodes to break their way into online banking or shopping accounts. Security breaches are happening to huge companies all over the world. All it takes is for your SSN to be leaked in one of them, for a cybercriminal to piece together your digital clone and use it to harm your identity or credit. 

Personal Data Cleanup minimizes your attack surface by removing as much PII as possible that’s floating around the internet, just waiting for someone to buy it.  

Give Yourself a Blank Online Slate 

When you’re aware of how many unauthorized vendors are selling your PII, it could be the wakeup call you need start adopting more cautious online habits. For instance, oversharing on social media leaks a lot of valuable details that a savvy criminal can then use to take educated guesses at your passwords or craft a social engineering plot catered just to you. 

The present is as good a time as any to start protecting your identity for the future; however, getting started is often the most difficult step. It can seem overwhelming to reach out to every data brokerage site individually and request they remove your info. Personal Data Cleanup can be your partner not only in beginning the cleanup process but in monitoring your data security to keep your online presence as minimal as possible. The service scans the internet’s riskiest sites and then, before deleting your information from these sites, runs it by you to confirm. Then, it will continually monitor those same sites, as your information will likely reappear every two to four months. 

Cleaning Up Your Data Is So Easy, There’s No Reason Not To 

Do not underestimate the tenacity of a cybercriminal. Even for people who have the attitude that their PII is bound to be somewhere online and that it’s no big deal, McAfee Personal Data Cleanup manages three key steps in the data removal process: scanning, removing, and monitoring. So, even if you’re not convinced that data brokerage sites are a threat, the process is too easy to put off any longer! 

For those who are concerned about their online privacy, full-service Personal Data Cleanup is included in McAfee+ Ultimate, which is the complete package to let you live your online life in private. McAfee+ Ultimate also includes identity monitoring and identity theft resolution services, unlimited VPN, credit lock, and much more.  

In 2021, more than 1.4 million identity theft complaints were filed to the Federal Trade Commission.1 Identity theft can occur to anyone, so take steps today, starting with data brokerage sites, to live a more secure and more private digital life. 

1Federal Trade Commission, “New Data Shows FTC Received 2.8 Million Fraud Reports from Consumers in 2021 

The post McAfee Personal Data Cleanup: Your Partner in Living a More Private Online Life appeared first on McAfee Blog.

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U.S. Govt. Apps Bundled Russian Code With Ties to Mobile Malware Developer

A recent scoop by Reuters revealed that mobile apps for the U.S. Army and the Centers for Disease Control and Prevention (CDC) were integrating software that sends visitor data to a Russian company called Pushwoosh, which claims to be based in the United States. But that story omitted an important historical detail about Pushwoosh: In 2013, one of its developers admitted to authoring the Pincer Trojan, malware designed to surreptitiously intercept and forward text messages from Android mobile devices.

Pushwoosh says it is a U.S. based company that provides code for software developers to profile smartphone app users based on their online activity, allowing them to send tailor-made notifications. But a recent investigation by Reuters raised questions about the company’s real location and truthfulness.

The Army told Reuters it removed an app containing Pushwoosh in March, citing “security concerns.” The Army app was used by soldiers at one of the nation’s main combat training bases.

Reuters said the CDC likewise recently removed Pushwoosh code from its app over security concerns, after reporters informed the agency Pushwoosh was not based in the Washington D.C. area — as the company had represented — but was instead operated from Novosibirsk, Russia.

Pushwoosh’s software also was found in apps for “a wide array of international companies, influential nonprofits and government agencies from global consumer goods company Unilever and the Union of European Football Associations (UEFA) to the politically powerful U.S. gun lobby, the National Rifle Association (NRA), and Britain’s Labour Party.”

The company’s founder Max Konev told Reuters Pushwoosh “has no connection with the Russian government of any kind” and that it stores its data in the United States and Germany.

But Reuters found that while Pushwoosh’s social media and U.S. regulatory filings present it as a U.S. company based variously in California, Maryland and Washington, D.C., the company’s employees are located in Novosibirsk, Russia.

Reuters also learned that the company’s address in California does not exist, and that two LinkedIn accounts for Pushwoosh employees in Washington, D.C. were fake.

“Pushwoosh never mentioned it was Russian-based in eight annual filings in the U.S. state of Delaware, where it is registered, an omission which could violate state law,” Reuters reported.

Pushwoosh admitted the LinkedIn profiles were fake, but said they were created by a marketing firm to drum up business for the company — not misrepresent its location.

Pushwoosh told Reuters it used addresses in the Washington, D.C. area to “receive business correspondence” during the coronavirus pandemic. A review of the Pushwoosh founder’s online presence via Constella Intelligence shows his Pushwoosh email address was tied to a phone number in Washington, D.C. that was also connected to email addresses and account profiles for over a dozen other Pushwoosh employees.

Pushwoosh was incorporated in Novosibirsk, Russia in 2016.

THE PINCER TROJAN CONNECTION

The dust-up over Pushwoosh came in part from data gathered by Zach Edwards, a security researcher who until recently worked for the Internet Safety Labs, a nonprofit organization that funds research into online threats.

Edwards said Pushwoosh began as Arello-Mobile, and for several years the two co-branded — appearing side by side at various technology expos. Around 2016, he said, the two companies both started using the Pushwoosh name.

A search on Pushwoosh’s code base shows that one of the company’s longtime developers is a 41-year-old from Novosibirsk named Yuri Shmakov. In 2013, KrebsOnSecurity interviewed Shmakov for the story, “Who Wrote the Pincer Android Trojan?” wherein Shmakov acknowledged writing the malware as a freelance project.

Shmakov told me that, based on the client’s specifications, he suspected it might ultimately be put to nefarious uses. Even so, he completed the job and signed his work by including his nickname in the app’s code.

“I was working on this app for some months, and I was hoping that it would be really helpful,” Shmakov wrote. “[The] idea of this app is that you can set it up as a spam filter…block some calls and SMS remotely, from a Web service. I hoped that this will be [some kind of] blacklist, with logging about blocked [messages/calls]. But of course, I understood that client [did] not really want this.”

Shmakov did not respond to requests for comment. His LinkedIn profile says he stopped working for Arello Mobile in 2016, and that he currently is employed full-time as the Android team leader at an online betting company.

In a blog post responding to the Reuters story, Pushwoosh said it is a privately held company incorporated under the state laws of Delaware, USA, and that Pushwoosh Inc. was never owned by any company registered in the Russian Federation.

“Pushwoosh Inc. used to outsource development parts of the product to the Russian company in Novosibirsk, mentioned in the article,” the company said. “However, in February 2022, Pushwoosh Inc. terminated the contract.”

However, Edwards noted that dozens of developer subdomains on Pushwoosh’s main domain still point to JSC Avantel, an Internet provider based in Novosibirsk, Russia.

WAR GAMES

Pushwoosh employees posing at a company laser tag event.

Edwards said the U.S. Army’s app had a custom Pushwoosh configuration that did not appear on any other customer implementation.

“It had an extremely custom setup that existed nowhere else,” Edwards said. “Originally, it was an in-app Web browser, where it integrated a Pushwoosh javascript so that any time a user clicked on links, data went out to Pushwoosh and they could push back whatever they wanted through the in-app browser.”

An Army Times article published the day after the Reuters story ran said at least 1,000 people downloaded the app, which “delivered updates for troops at the National Training Center on Fort Irwin, Calif., a critical waypoint for deploying units to test their battlefield prowess before heading overseas.”

In April 2022, roughly 4,500 Army personnel converged on the National Training Center for a war games exercise on how to use lessons learned from Russia’s war against Ukraine to prepare for future fights against a major adversary such as Russia or China.

Edwards said despite Pushwoosh’s many prevarications, the company’s software doesn’t appear to have done anything untoward to its customers or users.

“Nothing they did has been seen to be malicious,” he said. “Other than completely lying about where they are, where their data is being hosted, and where they have infrastructure.”

GOV 311

Edwards also found Pushwoosh’s technology embedded in nearly two dozen mobile apps that were sold to cities and towns across Illinois as a way to help citizens access general information about their local communities and officials.

The Illinois apps that bundled Pushwoosh’s technology were produced by a company called Government 311, which is owned by Bill McCarty, the current director of the Springfield Office of Budget and Management. A 2014 story in The State Journal-Register said Gov 311’s pricing was based on population, and that the app would cost around $2,500 per year for a city with approximately 25,000 people.

McCarty told KrebsOnSecurity that his company stopped using Pushwoosh “years ago,” and that it now relies on its own technology to provide push notifications through its 311 apps.

But Edwards found some of the 311 apps still try to phone home to Pushwoosh, such as the 311 app for Riverton, Ill.

“Riverton ceased being a client several years ago, which [is] probably why their app was never updated to change out Pushwoosh,” McCarty explained. “We are in the process of updating all client apps and a website refresh. As part of that, old unused apps like Riverton 311 will be deleted.”

FOREIGN ADTECH THREAT?

Edwards said it’s far from clear how many other state and local government apps and Web sites rely on technology that sends user data to U.S. adversaries overseas. In July, Congress introduced an amended version of the Intelligence Authorization Act for 2023, which included a new section focusing on data drawn from online ad auctions that could be used to geolocate individuals or gain other information about them.

Business Insider reports that if this section makes it into the final version — which the Senate also has to pass — the Office for the Director of National Intelligence (ODNI) will have 60 days after the Act becomes law to produce a risk assessment. The assessment will look into “the counterintelligence risks of, and the exposure of intelligence community personnel to, tracking by foreign adversaries through advertising technology data,” the Act states.

Edwards says he’s hoping those changes pass, because what he found with Pushwoosh is likely just a drop in a bucket.

“I’m hoping that Congress acts on that,” he said. “If they were to put a requirement that there’s an annual audit of risks from foreign ad tech, that would at least force people to identify and document those connections.”

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